Service processing in the office and on the go
Are you struggling with incomplete device documentation? Are you missing the information necessary to better plan maintenance and inspection work or to answer customer questions? In our integrated abas ERP Service functionality, you can record structured service processes up to the invoice and automatically update the device documentation through service assignments. Our Service Center provides all necessary information and allows you to jump directly to individual processes. This saves you time and helps you react faster. Your service technicians don't have a mobile network connection at the site and can't work online? With our mobile customer service solution, you can manage appointments, service orders, and customer devices and report assignment data - even offline when you are on the go.
Efficient repair processing
Repair processing helps you track all services performed on your premises. It covers repair orders, cost estimates, and recording of required materials and times. You can provide temporary replacements to the customer for the duration of the repair. Invoicing models ranging from guarantees to goodwill are available for efficient repair management. Product and service histories are accessible through the service product BOM. Replacement and wear parts can also be quickly tracked.
Graphical service assignment planning for an optimal overview
Would you like to make service processing more convenient? With our graphic Service Planner, planning and scheduling your technicians' on-site assignments has never been easier. Adjustments to plans can be made in the interactive Gantt chart via drag & drop. The overview of service orders, resources, utilization, and material gives you even more transparency and the most important information is always at hand. It is also possible to plan service assignments across multiple teams.